Shipping & Returns
All domestic shipping is free and provided by either USPS, UPS or FedEx.
We do not offer international shipping at this time.
Our ultimate goal is for our customers to be completely satisfied with their product. However, since each item is hand made and some made to order, we are unable to offer full refunds, but are happy to offer exchanges.
If you would like to exchange your item for any reason, please contact us within 7 days of receipt to be eligible for exchange or store credit.
ITEMS INELIGIBLE FOR EXCHANGE: Any custom made items or made to order items are not available for exchange.
DAMAGED MERCHANDISE: We will happily replace any defective merchandise. Please contact us at firstname.lastname@example.org within 30 days of receipt of item to qualify for repair or exchange. Before contacting us, please note the following:
- in order to qualify for an exchange, please include date and place of purchase (i.e. on our website, in a store, etc.) and image of damaged/defective item. If the item was purchased from a store other than our online shop, at this time we are unable to exchange it.
- if your item arrived damaged, please send an image when you contact us for repair or replacement.
- if damage occurred after 30 days, we cannot guarantee repair or replacement.
- please take care when mailing any items back to us. We cannot be responsible for any damage which occurs during transit due to improper or insufficient packaging.